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Grievance Policy

Conflict of Interest

If a student feels there is any conflict of interest with a faculty member, he or she may follow the procedure outlined below.

  1. The concern should be put into writing and addressed to the Dean of Instruction (deanofinstruction@theartofeducation.edu). The Dean  will address the issue and make any necessary resolution within five business days.
  2. A question or concern the student feels was not satisfactorily resolved by the Dean of Instruction can be addressed in writing to AOEU’s Chief Academic Officer (cao@theartofeducation.edu)The CAO will review the matter and make a resolution, if warranted, within three business days.

Formal Complaints

Any student who has a grievance with an instructor or the university should first discuss the problem with the course instructor. If a resolution is not reached, the student should make a written complaint and submit it to the cao@theartofeducation.edu. The CAO will review the matter and make a resolution, if warranted, within ten business days.

The Art of Education University and its degree program is accredited by the Distance Education Accrediting Commission (DEAC). The DEAC is recognized by the Council for Higher Education Accreditation (CHEA) and is listed by the U.S. Department of Education as a recognized accrediting agency. A student or any member of the public may leave a complaint about this institution with the DEAC by calling 202.234.5100 or submitting written correspondence to:

Distance Education Accrediting Commission1101 17th Street, N.W., Suite 808 Washington, D.C. 20036

The Art of Education University is registered by the Iowa College Student Aid Commission to operate in Iowa and to participate in the National Council for State Authorization Reciprocity Agreements. NC-SARA is a voluntary, regional approach to state oversight of postsecondary distance education. In addition to the university student complaint procedure, students may contact the Iowa College Student Aid Commission at 877.272.4456 or by using the following URL: https://www.iowacollegeaid.gov/StudentComplaintForm.


If you have specific questions or concerns not addressed here, contact help@theartofeducation.edu for clarification.